“Hi I’m Dean. I’m a delivery-focused professionally (ITIL) qualified IS Service & Supplier Manager, with a proven track record of delivering support and service management capabilities globally.
I have a depth of experience in leading diverse teams, I am highly customer focused with strong relationship, communication and inter-personal skills
My key strengths include the ability to simultaneously manage business as usual, whilst delivering transformation and service improvement activities.
I have the ability to align business requirements to IS strategy, gain stakeholder buy-in and manage multiple suppliers. Facilitating agreement of solutions in an effective manner ultimately leading to timely, on-budget and accurate delivery of services.
If I had to list me key areas of expertise, they would be:
- Stakeholder Management
- Vendor Management
- Business Requirement Analysis
- Service & Delivery Management
- Service Design & Transition
- Service Implementation
- Contract Negotiation
- Team Management
- People Development
- Project Management
As with most people in IT I started in a traditional operations (raised floor) environment for a major brewer, before moving into the application development and application maintenance industry. I was supporting application developers and project managers who were working on some of the big contracts of the day, such as guidance systems for nuclear frigates.
In the mid 90’s I moved into the Pharmaceuticals industry, working for a major company in Cheshire. During my 15 years with this organization I performed a number of roles and led a number of very difference and diverse teams, gaining a wealth of experience both in terms of technical and service management skills, but also in working with and managing people.
In 2014 I decided to take that experience and see if I really did have transferable skills that could be utilised across other sectors, so I set up my own IT Consultancy and started looking for customers.
To date I’ve worked with a number of customers, all different, but often having the same sort of challenges. So, since starting my own IT Consultancy, I’ve decided to create a Blog and share my thoughts on working in the IT industry for over 30 years, during which time I have gained a great deal of experience across different business sectors, from manufacturing to pharmaceuticals, from banking to the public sector…”